iLender Mortgage Experts
We make it happen!
At iLender we put your best interests first and not the Bank – our advice is unbiased as all Lenders who we do business with pay about the same in commissions. Although we are Auckland based Mortgage Brokers, we help customers everywhere in New Zealand and overseas with buying property in New Zealand, as we are very much about online and giving advice here and now!
“Probably the best Mortgage Broker in NZ”
Arranging your Mortgage is what we are passionate about and we have lots of happy customers and this is shown by the large number of people that come back to us and also refer other customers to us for advice. Quite a few have taken the time to review our services on Google and TradeMe – with 100’s of independent reviews. We’re TradeMe’s number one rated Mortgage Adviser business! We thank our Customers for their support over the years and for their kind words.
- Is Independent of any Lender or Bank
- Has over 20 years experience in the Mortgage market
- Is the highest rated Broker on TradeMe
- All Banks with whom we do business, pay about the same so it’s you that matters
- Does the work at no cost to you (mainstream Bank mortgages)
- Advises on checking out important stuff like Legal structure, Wills and Insurance
- Helps First Home Buyers
- Advises People Moving Upmarket
- Offers Investment Property Buyers Guidance *Up to 80% still available*
- Assists with sourcing Bridging and Short term Finance
Mortgages and Home loans don’t always have to come from a Bank.
We have access to funds from both Banks and non Banks, which means we can help you if you need:
- a Low Deposit mortgage
- a Self Employed mortgage
- a Bad Credit mortgage.
All these can be arranged quickly and simply and are often a ‘means to an end’ in resolving an immediate need. Also it can give you buying time, so that the mortgage you really want (i.e. a Bank mortgage), can be put into place as quickly as possible.
We are members of the FANZ (Financial Advice New Zealand) and governed by the FMA (Financial Markets Authority). We are accredited to Banks and Lending institutions throughout New Zealand, as well as having access to Private funds for those ‘out of the square’ situations.
This ensures that you get quality and professional advice.
Jeff Royle - "The Skipper" - aka Financial Paramedic
With 30 years of mortgage industry experience, Jeff has a wealth of knowledge which he uses to help people realise their property hopes and dreams.
Heather Royle - "The Navigator" - aka Development Director
Having worked in management roles in Financial Services here and in the UK, for over 30 years, Heather brings a steady and focused hand to iLender’s ship.
Bruce Foord - "The First Mate" - aka Financial Adviser
Bruce’s compassionate, friendly personality shines through and never fails to win over clients’ confidence in him, enabling him to easily assist them with their financial needs.
Some of the Financial Institutions we work with
Don’t just take our word for it – check out our reviews!
"Absolutely awesome words can't describe it even when we were declined you fought for us and got us our first home loan amazing job never gave up 5 starts and more"
Ross & Briar Parfitt
"I've dealt with many brokers and lenders in my career, these guys were BY FAR the quickest and stress free to work with. Everything was so easy for a change, professional, to the point, and simple. Highly recommend them! Can't speak highly enough of this company!"
"Our bank of 10+ years couldn't get the job done. Jeff and his team did it in two weeks, absolutely hassle free. Really need an option for a 6 star rating as the type of personalised service you receive from iLender just doesn't exist anywhere else."
"Thank you Jeff and team. We have found a home and you have made it possible for our family. You have made the impossible look easy and we are very thankful with gratitude that you have worked on our behalf. Very happy and satisfied customer and we highly recommend your services to those that find it a challenge buying a home...Thank you ++++"
"I am a first home buyer, who had been battling for 7 months to secure a home for my family and I. Jeff was my third try at a mortgage broker/banker, and by the time I got to Jeff I'm just thinking about giving up, this is just too hard. Jeff brought assurance and calmness to my situation straight away. He answered all my questions with clarity, and without hesitation or annoyance. Just shy of 4 weeks since working with Jeff, I am now a home owner. I cannot recommend him enough!! Thank you for all your help Jeff."
Should you wish to register a complaint…
If you are dissatisfied in any way with our service we want to know about it. We want to get it right for you.
We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible.
Please contact Heather Royle, Director on 09 428 5333.
You can make your complaint verbally, by email or letter.
We will acknowledge your complaint within 2 days and try to resolve your complaint within 15 working days. We may need to ask you for further information or agree on an extension if the issue is complex, or there are issues outside our control.
If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Financial Dispute Resolution Service.
Financial Dispute Resolution Service is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.
The Scheme can be contacted at www.fdrs.co.nz or 0508 337 337.
They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on us, but not you unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.